We respect your privacy
We will use the personal information provided to us in order to:
- Process orders submitted by you;
- Identify the HSalim & Co. ‘certified partner’ that is best placed to support your software purchase if you cannot purchase directly from us;
- Customize the service we provide to you;
- Administrate or otherwise carry out our obligations in relation to any agreement you have with us;
- Verify your identity (e.g. if you participate in any promotions administered by us);
- Anticipate and resolve any problems with any goods or services supplied to you;
- Carry out market research and surveys and track sales data;
- Send you our newsletter, where this is requested by you;
- Track your engagement with us, including through our website, articles and newsletters;
- Understand how you use our products and services;
- Contact you by telephone and send you follow-up communications relating to your use of software downloaded from our website; and
- Send you information about our other products and services.
We may also ask you for other optional information such as what sort of equipment/device/software you use and what other subjects interest you. If you choose to give us this information, we will use it to help us to provide you with the best possible service that is personalized to your needs and preferences.
We may also combine personal information with Product Usage Data to provide and improve our products, services, content, and advertising.
Although we do not make it compulsory to give us every item of information we ask for, the more information volunteered by our customers (and the more accurate it is), the better we can match our services to the needs of the body of our customers.
During the installation process we may give you the opportunity to choose what ‘product use’ information you provide to us.
We also collect information from you if you choose to take part in any of our on-site surveys or promotions. We will use this information to administer the promotion, help us to plan other promotions and improve the services we provide.
Information automatically collected about your use of HSalim & Co. Products
Product Usage Data – We collect product usage data which records certain ‘in-product’ actions and activities such as ‘starting a product’, ‘Create or Manage a report’, ‘Create or Manage Groups’, ‘Create or Manage Lookups’. We do not scan or collect the content of any file or information that might be displayed by an application or used whilst performing such actions or activities.
Device Data – We collect information about your computer, such as operating system, amount of memory, region, language, time zone, browser version, version of SQL Server.
Error reports – If you experience problems with our products we may collect data about the products and any problems you experience with them. This data helps us improve our products and services, to diagnose problems in the products you use, and provide solutions. Depending on your product and settings, error reports can include data such as the type or severity of the problem, details of the software or hardware related to an error, contents of files you were using when an error occurred and the current state of the software.
Preview, freeware and free edition software
HSalim & Co. offers preview, freeware and free edition software or other optional features that will enable you to use them while providing feedback and usage data to HSalim & Co.
As a result, these releases may automatically collect additional data, provide fewer controls, and otherwise employ different privacy and security measures than those typically present in our products.
If you participate in previews or pre-release programs, we may contact you about your feedback or your interest in continuing to use the product after general release.
Third-Parties and their sites
Certain HSalim & Co. services, such as payment processing, information processing or assisting with user evaluation of our products, are offered in conjunction with our (third-party) business partners. In such cases, we may need to share your personal information with them in order to provide these services. In this instance, please note that certain services may be unavailable if you do not want to disclose the personal information you are asked for.
Where our services make use of hosted tools, hosted data storage and payment services provided by third parties any of your personal information stored by such third parties shall be subject to their privacy provisions.
Whilst we choose our business partners carefully, unfortunately we cannot be responsible for their privacy policies and practices or those of other sites that you access using links from our site. Therefore we recommend that you check the policy of each site you visit.
In addition, if you linked to our site from a third party site, we cannot be responsible for the privacy policies and practices of the owners or operators of that third party site and recommend that you check the policy of that third party site and contact its owner or operator if you have any concerns or questions.
We only record calls that we believe will help us improve the products and services we provide, or help us evaluate our performance in customer-orientated parts of the business. Furthermore we do not record calls in any jurisdiction where dual consent is required.
In addition, we will only record a call we conduct with you (incoming or outgoing) having already announced to you our intent to do so and given you the opportunity not to participate.
Log files/IP addresses
When you visit our website, we automatically log your IP address which is recognized by our web server. We use IP addresses to help us administer the website, to collect broad demographic information for aggregate use and to track your engagement with us.
Non personal information
HSalim & Co. may share non-personal aggregate or summary information regarding its customers with partners or other third parties, such as information relating to the number of users linking to our website from their sites but HSalim & Co. does not sell or share any information at the individual level.
Other than the disclosures referred to in this policy, we will not disclose any personal information without your permission unless we are legally obliged or entitled to do so (for example, if required to do so by Court order or for the purposes of identifying fraud or other crime).
We will only disclose your personal information to a third party either as part of a reorganization or a sale of the assets of HSalim & Co. and/or having ensured that steps have been taken to ensure that your privacy rights continue to be protected.
Other than the disclosures referred to in this policy, we will not disclose any personal information without your permission unless we are legally obliged or entitled to do so (for example, if required to do so by Court order or for the purposes of identifying fraud or other crime).We will only disclose your personal information to a third party either as part of a reorganization or a sale of the assets of HSalim & Co. and/or having ensured that steps have been taken to ensure that your privacy rights continue to be protected.
Information about our products and services
It is very important to us that we provide you with the highest level of service. In order to help us do this, from time to time HSalim & Co. may send you, with your consent, details of our products and services which we think may be of interest to you. If at any time you do not wish to continue to receive these details, then send a blank email message to [email protected]. You can also unsubscribe from our newsletter by using the ‘unsubscribe’ option located in each of our newsletter communications.
Keeping our records accurate
We aim to keep our information about you as accurate as possible. If you would like to review or change the details you have supplied us with, please contact us as set out below.
User discussion forums
HSalim & Co. may make chat rooms, forums, message boards and/or other news groups available to its users. Any information that is disclosed in these areas becomes public information and you should always be careful when deciding to disclose your personal information.
See information on use of our forums.
We have implemented technology and policies to help safeguard your privacy from unauthorized access and improper use. For example, transactions conducted through the website are encrypted and user log-in is subject to password protection. We will continue to monitor and update security measures as new technology becomes available as appropriate to the website.
If at any time you would like to contact us with your views about our privacy practices, or with any enquiry relating to your personal information, you can do so by sending an email to us at [email protected] or by contacting us at HSalim & Co.Inc, 67 Boulder Trail, Bronxville, NY 10708